What you could learn on Salesforce Trailhead?

Hi all, hope you are well! Welcome back to the 5th edition of my up and coming blog! This week I took a dive into Salesforce : Trailhead and tried my hand at some of the learning modules on the site. I have used Salesforce prior on my workplace so I was vaguely familiar with the platform so I was excited to trying out some interesting modules.

The first course I tried was comparing business analyst and administrative roles. I chose this as one of my previous jobs was largely admin work so I wanted to see how it differed from a business analyst position. It is key to note that there is an overlap in key skills namely communication and leadership skills but business analysts tend to be better problem solvers as their job involves a lot of analysing to provide data-driven solutions whereas admin work tends to be more operational such as creating reports and dashboards. I feel that business analysts would have more interaction with customers but business admins are integral to any firm.

The next module I sunk my teeth into focused on the brand voice and tone at Salesforce. As Salesforce doesn't sell or provide a physical good or service I was intrigued as to how they portray themselves to the ordinary Joe Bloggs (pun intended). I was recently on a trip to London I saw a new level of marketing that I hadn't seen before, one thing which stood out at me was how the tube trains would be full of posters promoting podcasts and radio stations etc. From the module I learned about the core values of Salesforce and their purpose. They stick to these core values in any of their writing. It is clear that Salesforce pride themselves on honestly and trustworthiness and that is how they attract customers

For the third and final module that I tackled it was the title that stood out to me. "The Fourth Industrial Revolution" is quite the headline and I was intrigued to see what I could learn. I wonder how the inventor of the steam train would react to seeing the technology of the modern day. Essentially the fourth industrial revolution is the rise of AI, robotics, and IoT (Internet of Things) as well as other new technology. I've seen this revolution first hand. On work placement we were given a talk on how PwC is going to implement AI into the company and the potential that it has. Although I was amazed at how advanced the technology has become, I would be lying if I told you I wasn't slightly fearful of how realistic it can become!